FAQ

Laurastar products have been designed to work only with tap water. Please note that no additives should be added at any time such as perfumed water, water containing chemical products, or water collected in the dryer as these may damage your Laurastar products.

Distilled water is not recommended because it is too pure and does not contain any minerals and thus no conductibility. The absence of conductibility will prevent the probe inside the boiler detecting the water level. It is thus advised to use tap water only.

With tap water it is recommended to use the Laurastar granules or anti-scale cartridges, which prevent limescale, filter salts, and are anti-corrosive. The granules and anti-scale cartridges help prolong the life span of your Laurastar.

Please note that if you are equipped with a water softener at home, your Laurastar products will also benefit from the granules and anti-scale cartridges.

Granules and anti-scale cartridges can be purchased on Laurastar’s online store and in selected Laurastar partner stores.

There are 2 anti-scale systems for Laurastar products which vary by models: anti-scale cartridges and anti-scale granules for anti-scale water filters.

1) If you own a Laurastar steam generator Laurastar Lift, Lift Plus or Lift Xtra:

The anti-scale cartridge should be replaced when the red indicator light for the cartridge is turned on and a warning tone sounds.

Lift the cover of the water tank and remove the water tank by pulling on its cover. Empty out the water and remove the used anti-scale cartridge. Insert a new anti-scale cartridge and fill the water tank with tap water. Finally, validate the change by pressing the change cartridge switch.

Anti-scale cartridges can be purchased on Laurastar’s online store and in selected Laurastar partner stores.

2) If you own a Laurastar ironing system Laurastar Go or Laurastar Go +:
Use the external filter which allows you to filter tap water before it is used for ironing. Anti-scale granules for anti-scale water filter should be replaced when they turn completely brown.

Remove the filter part, lift the lid and throw the the used granules in the bin. Clean thoroughly the filter, fill it up with a new anti-scale granule refill and place the lid back on. Put back the filter and fill it with cold water up to the MAX level.
Anti-scale granules refills can be purchased on Laurastar’s online store and in selected Laurastar partner stores.

3) If you own a Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse):
Anti-scale granules for anti-scale water filter should be replaced when they turn completely brown. To replace them, take out the cold water tank and remove the filter. Take off the lower section and throw the used granules in the bin. Clean the filter thoroughly then refill the lower section with a new whole sachet of granules and replace the cover. Reattach the lower part from below. Put back the filter in the water tank and fill it with cold water up to the MAX level. Then place the water tank back in its holder.
Anti-scale granules refills can be purchased on Laurastar’s online store and in selected Laurastar partner stores.

4) If you own a Laurastar ironing system Laurastar Smart
Anti-scale filter should be replaced when it turns completely brown. To replace it,  take out the cold water tank, remove the filter, place the new filter in the water tank and fill it with cold water up to the MAX level.

1) If you own a Laurastar steam generator Laurastar Lift, Lift Plus, Lift Xtra: 

1. Lift the cover of the water tank
2. Keep the cover of the water tank open
3. Remove the water tank by pulling on its cover
4. Fill the tank with tap water

Then, to put back the water tank:

1. Lift the cover of the water tank.
2. Keep the cover open.
3. Push the water tank back into its place, with the cover open, then close the cover.

2) If you own a Laurastar ironing system Laurastar Go or Laurastar Go +:
1. Check that the plug is disconnected.
2. Set the board to its highest position.
3. Fill the refill bottle supplied with water. Equipped with an anti-overflow mechanism, it will stop filling up when the water tank is full (the capacity of the bottle is greater than that of the boiler).
4. Unscrew the refill cap and place the mouth of the bottle in the hole.
5 Briefly squeeze the bottle to start the water flowing.
6. When full, carefully screw the refill cap back on.

1) If you own a steam generator Laurastar Lift or Laurastar Lift +:

These should be drained at minimum every 10hrs of use & each time you change the anti-scale cartridge.

To rinse the boiler, follow the instructions in the instruction manual provided with your new product. The user manual is also available on the Laurastar website.

2) If you own an ironing system (such as Laurastar Go, Laurastar Go +, Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse):

The boiler should be rinsed with warm tap water before its first use and then every month thereafter (or every 10 hours of ironing). The ironing system should be cool, switched off and unplugged.

Warning: Never use scaling or other chemical products; rinse the boiler with water only!
To rinse the boiler, follow the instructions in the instruction manual provided with your new product. The user manual is also available on the Laurastar website.

Set the thermostat to  • • or  • • •  depending on what kind of fabric you are ironing.

It will take around 2 minutes for the iron to reach the desired temperature.
Tip: before ironing or after an extended break, press the steam button away from your fabrics 2 or 3 times to get rid of condensed water in the steam cord and to prevent water marks on the clothes.

Clean the holes where steam comes out of the iron when they are clogged or there is scaling using the cleaning tool provided with your Laurastar. Then press the iron’s steam button 2 or 3 times, while pointing it away from the fabric, to release any condensation from the iron and prevent water marks on your clothes.

Please use a suitable alternative such as a paper clip if you have lost your cleaning tool.

If the soleplate is dirty or marked, clean it with the Laurastar cleaning mat (it can be purchased on Laurastar’s online store and in selected Laurastar partner stores).

Stubborn marks can be cleaned using an abrasive sponge. Then get rid of the aluminium oxide under the soleplate by cleaning it with a damp cloth.

If you own a Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse):

• Set up the board and insert the steam cord holder into the special opening.
• Remove the iron from its box and place it on the iron rest.
  Hook the steam cord into its holder.
• Place the cover over the rear of the board and adjust it.
• Adjust the height of the board using the handles. To lower the board, use the adjustment lever. To raise it, lift the board back up with your arms.
• Move your open board using its wheels by lifting it at the edge.

1) If you own a steam generator Laurastar Lift or Laurastar Lift +:

– Plug it in then press the on/off switch; the white indicator light will flash for 3 minutes.
– When the white light stops flashing, the Laurastar Lift is ready.

2) If you own an ironing system Laurastar Go or Laurastar Go +:

– Insert the plug in the socket.
– Press the On/Off switch, the blue indicator light will flash for 8 to 10 minutes.
– When the blue indicator light stops flashing and remains on, the appliance is ready.

3) If you own a Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse):

– Insert the plug in the socket.
– Press the on/off switch to turn on the ironing system. Wait 3 to 6 minutes until the green indicator light comes on and the orange light goes off.

Tip: before ironing or after an extended break, press the steam button away from your fabrics 2 or 3 times to get rid of condensed water in the steam cord and to prevent water marks on the clothes.

1) You possess a steam generator Laurastar Lift or Laurastar Lift +:

• Switch off the appliance by pressing the on/off switch and unplugging the plug from the outlet.
• Let the steam station cool down for at least 2 hours before storing it away. Water can be left in the tank until the next use.

To store it away:

• Remove the iron protective soleplate when it is still hot and place it on a heat-resistant surface. Clean it once it has cooled down.
• Place the insulating mat back on the station, then the iron.
• Roll the electric cable, as well as the steam cord around the appliance. For the Laurastar Lift + models, pull on the electric cable to activate the automatic roll-up and wrap the steam cord around the appliance.

2) If you own an ironing system Laurastar Go or Laurastar Go +:

• To switch off your Laurastar, press the on/off switch, unplug the appliance and then remove the steam cord holder. Water may be left in the ironing system until the next use.
• Place the iron in the basket and slide the basket underneath the board.

Warning: Let the appliance cool down for at least 2 hours before storing it away.

• Lift the ironing board horizontally, holding it by both ends. The weight of the steam generator will cause the appliance to close; if necessary, guide it with your foot. Close the board vertically.

3) If you own a Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse):

• To switch off your Laurastar, press the on/off switch and unplug the appliance.
• Remove the iron protective soleplate when it is still hot and place it on a heat-resistant surface. Clean it once it has cooled down.
• Put away the hot iron in its security box and close it.
• Remove and place the steam cord holder in its horizontal position.
• Adjust the board to its highest position, fold it and store it away.

Tip: Check for any condensation under the cover before tidying it away and leave it to dry, if necessary.

Warning: if the ironing system is stored away face up, the cold water tank must first be emptied.

Refill and drain cap seals should be replaced in the event of wear and tear. Just call Laurastar Consumer Service to get these seals free of charge.

To obtain information on other Laurastar appliances, please contact Laurastar Consumer Service (1800 999 910). Click here for contact details.

The IZZI Plus Steamer can be used in any position: vertically, horizontally, and above or below an object.
For perfect disinfection, always touch the material with the IZZI Plus Steamer fitted with the appropriate protective soleplate. Press down on the STEAM button continuously and use slow and regular movements.

Your Laurastar IZZI hygienic steamer has been designed to work with tap water.
In order to filter tap water and avoid any blockages due to limescale, the anti-scale filter cartridge must be changed as soon as the warning light appears (available from our online store or an authorised Laurastar dealer).

IZZI comes with 2 protective soleplates (Guards) to clip onto the DMS Steamer, which are designed to protect materials or fabrics from direct contact with the aluminium soleplate of the DMS Steamer: the protective Textile-Guard (A), which is adapted to textiles and fitted with short, flat teeth, and the protective Surface-Guard (B), which features cylindrical pins with white tips and is perfect for treating hard surfaces.

First, place the front of the IZZI Steamer on the front of the Guard using the two small notches, then clip the back on by lowering the IZZI Steamer. Reminder:

• If you want to use your hygienic steamer on textiles, attach the protective Textile-Guard (A)
• If you want to use your hygienic steamer on surfaces, attach the protective Surface-Guard (B)

Remember that thanks to the thermo-protective glove, you can change the guards on the IZZI Steamer at any time during use, even when the IZZI Steamer is hot. Remove the soleplate after each use.

The Laurastar IZZI hygienic steamer is so powerful that it only takes a few seconds to disinfect the material or surfaces you want to treat. Viruses, bacteria, fungi (including Candida albicans) and dust mites are eliminated within 3 seconds and bed bugs within 5 seconds.

IZZI is supplied with 4 accessories:

• Two protective soleplates designed to protect materials from direct contact with the aluminium soleplate of the DMS Steamer: a protective Textile-Guard for fabrics and a protective Surface-Guard for surfaces.
• A thermo-protector glove
• An anti-scale water filter cartridge, specially designed to filter tap water, avoid limescale and extend the lifespan of your product. (Available from our online store or an authorised Laurastar dealer).

To make it easier for you to move around with your hygienic steamer, we suggest using the Laurastar IZZI CART (available from our online store or an authorised Laurastar dealer).

According to tests carried out by independent scientific laboratories which are ISO 17025 accredited, the Laurastar IZZI hygienic steamer eliminates the following microorganisms and pests without chemicals:

Metal objects in particular may be hot after disinfection.
Never direct the steam towards people, animals or electrical appliances of any kind. Contact with pressurised steam can cause serious burns.
Remember that thanks to the thermo-protective glove, you can remove the protective Textile-Guard or Surface-Guard from the DMS Steamer and change it while it’s still hot.
Make sure your items are water- and heat-resistant. Please refer to the manufacturer’s instructions.

Use the Laurastar mat to clean the soleplate of the iron (available from our online store or an authorised Laurastar dealer).
Please remove the protective soleplate (guard) after each use to avoid it becoming clogged.

The Laurastar IZZI hygienic steamer is ready in 3 minutes.

No, it does not leave any traces of limescale because the water is filtered by means of the anti-limescale cartridge found in the product. Surfaces disinfected with Laurastar DMS steam will dry naturally in the open air.

Non-exhaustive list:

There might be several reasons.

Please make sure that the appliance is switched on and that the water tank is full.

Please use exclusively tap water with our products in order to optimize the good functioning of the steam.

The holes on the iron might be obstructed by limescale and should be then cleaned with a specific cleaning tool. If the appliance is scaled the boiler then needs to be rinsed.

Please also check that the appliance is directly plugged in the electric plug without any extension or multi-socket adaptor.

It happens that following the filling of the water tank, water has accumulated in between the tank and the boiler: please keep this area where the filling cap is situated very dry.

Lastly, when handling a Laurastar Lift, please make sure that the water tank is correctly placed.

Before ironing, or after an extended break, press the steam button away from your fabrics 2 or 3 times to get rid of condensed water in the steam cord and to prevent water marks on the clothes.

If the iron soleplate drips, check that:

• The indicator light is on.
• The boiler has been rinsed recently.
  Condensed water in the steam cord has been evacuated by pressing the steam button away from the fabrics 2-3 times. This must be done before each ironing session or after a long break.
• Only tap water and Laurastar anti-scale water filter granules or anti-scale cartridges are used.

If you have just put on the cold iron protective soleplate on the hot iron, condensation can build up. Wait several minutes until the protective soleplate reaches the same temperature as the iron.

If the iron continues to drip, call Laurastar Customer Service.

If the iron is not heating up, check that the appliance is plugged in and that it is set up properly.

If the iron is too hot, adjust the temperature by setting the thermostat to ••.

The appliance switches off after 10 or 15 minutes of inactivity (depending on models) for greater comfort and safety.

1) If you own a steam generator Laurastar Lift or Laurastar Lift +:

These two alerts signal that there is almost no water left in the water tank. If there is a continuous beep and the water light indicator turns red, refill the water tank with cold tap water and put it back in its place. If the light stays red when the water tank is full, this means that the tank is not in its proper place. Remove the water tank and put it back in place fully, with the cover open.

2) If you own an ironing system Laurastar Go or Laurastar Go +:

These two alerts signal that there is almost no water left in the boiler tank. To fill it up, follow these instructions:

1. Press the « steam » button on the iron and hold it down until any residual steam has been fully released.
2. Switch off the Laurastar Go/Go+ and disconnect the plug from the outlet.
3. Slowly unscrew the refill  cap (with a cloth to avoid any direct contact with the steam) until you hear or see the steam escaping – around 2 turns – and wait until the steam has been fully released.
4. Unscrew the cap fully.
5. Refill the bottle provided with water and place the mouth of the bottle in the hole of the boiler.  Briefly squeeze the bottle. Once full, carefully screw the refill cap back on.
6. Plug the appliance back in and switch your Laurastar back on to continue ironing.

3) If you own an ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse):

These two alerts signal that there is almost no water left in the water tank. Remove the water tank without switching off the ironing system, fill it with cold tap water up to the MAX level then put the water tank back in the boiler.

Yes, it is normal. The light indicator flashes while you iron to indicate that the water is heating up.

If steam is escaping from the boiler, check that it is properly closed. If steam continues to escape, the seal or the cap itself should be replaced. Contact our Customer Service for more details.

The active board can only work if the fan is plugged in. Make sure that this is the case.

This is one of the requirements for producing high-pressure steam that is sufficiently powerful and hot to ensure optimal hygiene as well as perfect crease removal.

Activate the steam for 10-20 seconds away from any clothing before use, then wipe the nozzle with a clean cloth.

Please check the following points before contacting Laurastar’s Customer Service:

First make sure that you have waited 30 minutes after unplugging the device. Then push down the pressure indicator on the refill cap and simultaneously turn the cap to unscrew it.

Why is the light on the back of the device flashing green?

The appliance goes into standby mode when it hasn’t been used for 15 minutes. To reactive your IGGI just gently move it.

Why is the light on the back of the device flashing red and beeping?

This means the appliance is empty. Allow the unit to cool down for at least 30 minutes, unscrew the cap on the water tank and then fill the device using the IGGI refill bottle.

Why is the light on the back of the device slowly flashing red and beeping?

This means the appliance is too hot because it has been refilled or used multiple times. Unplug your IGGI and leave it to cool down for 30 minutes.

You need to ensure you apply sufficient force when pulling the trigger.

Yes, excessive hygiene, particularly personal hygiene, combined with many other factors such as pollution, stress or a sedentary lifestyle, could be responsible for an increase in allergies within the general population.
But ensuring your home is clean by targeting the areas most likely to be contaminated does not equate to excessive hygiene, either of yourself or your environment. This reduces exposure to pathogens and thus prevents the onset of diseases that require drug treatments with potentially disruptive effects. It’s all about balance and common sense when protecting our bodies and intestinal flora, which are often at the frontline.
In the case of a confirmed allergy, eliminating exposure to the allergens in question is the only solution to prevent the onset of symptoms.

You can use Laurastar DMS on an already cleaned surface. To remove condensation, you can then wipe the surface with a cloth that has been previously disinfected with steam.

It is advisable to systematically disinfect your belongings and luggage each time you return from a trip or make a second-hand purchase, for example.
When it comes to disinfecting hotels or guest rooms, it is recommended to disinfect with hygienic steam the mattress, bed frame, skirting boards, armchairs, and luggage racks after each guest leaves. In the case of an extended stay, it is advisable to apply Laurastar DMS 15 days after the guest’s arrival. This is because it takes at least 15 days for bed bugs to become adults. Therefore, applying this preventive procedure on the 15th day will break their reproduction cycle.

Electronic devices, watches, materials that are not resistant to water or heat, such as certain plastics or porous stones (marble), leather and sensitive surfaces are not suitable for steam disinfection either. If you have any doubts, please refer to the manufacturer’s instructions.
Never direct the steam towards people, animals, plants and living beings in general.

Yes, because it is 100% natural and chemical-free, unlike other technologies that use chemical substances (insecticides, chlorine, ammonia, phthalate, terpene or synthetic products) or processes that can be harmful to our health (UV or photocatalysis, for example).

Because it guarantees a perfect result in half the time, treating fabrics gently by delicately restoring them and disinfecting deep within the fibres and on the surface of objects, killing >99.999%* of viruses and bacteria and 100% of dust mites*. Performance, hygiene, and care are all thanks to a steam that doesn’t leave your clothes wet and works 15 times faster than steam from standard steamers.

At home is where we should feel the safest and most comfortable. Disinfecting your home can reduce the risk of infections, allergies, asthma attacks and their symptoms. It also means that the immune system is protected from repeated exposure to pathogens that can weaken it. By doing so, we protect ourselves and the most vulnerable such as babies or the elderly, or those at risk; and we prevent the onset of diseases that require the use of potentially disruptive medical treatments.

Laurastar DMS is effective on almost all materials. It is gentle enough to be used on worktops, tiles, metal handles, some plastics and all kinds of fabric.
Before applying Laurastar DMS, make sure your items are water- and heat-resistant. If you have any doubts, please refer to the manufacturer’s instructions. Never direct the steam towards people, animals, plants and living beings in general.

Towels are breeding grounds for micro-organisms because they are kept in hot, humid and sometimes poorly ventilated environments. If towels aren’t washed at 60°C, ideally every day, these micro-organisms will multiply and could cause diseases. But washing them daily isn’t always possible. Laurastar DMS is a safe and effective solution to help you disinfect your towels properly.

Yes, absolutely. Dust mites live at a maximum depth of 2 cm, as do bacteria and viruses. Bed bugs stay on the surface, in the seams and on the bed frame. Therefore, disinfecting the side of the mattress you sleep on is crucial. However, please beware of the heat resistance of your mattress, as Laurastar DMS can reach up to 160°C and could damage it. Please refer to the manufacturer’s instructions.

If you suffer from dust mite allergies, you should steam disinfect your mattress at least once a week.

Laurastar DMS is not only certified for effective, reliable and fast disinfection, but also has the added advantage of being natural, non-toxic and chemical-free. It is an excellent alternative to chemical products and also helps to prevent the risk of infection or allergies.

Yes. Through condensation, steam disinfection does generate moisture. But mattresses are designed to wick away moisture, namely the moisture accumulated during the 8 hours of sleep at night. Applying DMS for just 3 seconds is enough to sanitise. Leaving your mattress in the open air is best to let it dry quickly.

The nines after the decimal point indicate the precision of the device, which is used in laboratories to measure the removal of micro-organisms – and therefore its limitations as well.
For certain pests visible to the naked eye or under the microscope, a 100% elimination rate can be achieved as there are no restrictions.
Every 9 achieved is a massive advancement because it means a higher level of removal. For example, a 99.99% removal of micro-organisms is 10 times greater than a 99.9% removal. So, with one extra 9, bacterial residue goes from 1/100 to 1/1000. For micro-organisms such as bacteria, viruses and fungi, it is especially important to achieve the highest possible removal rate.

Scientific tests conducted by independent ISO 17025 certified laboratories have shown that Laurastar DMS removes allergens from the environment and from the objects we come into contact with. As a result, the immune system is less exposed and therefore less reactive, less fatigued, stronger and more effective.

Yes and no. As a preventive measure, it is very effective – especially on suitcases and clothing when returning from somewhere busy – but in the event of an infestation, as in the case of eradication, you should be very methodical, systematic and patient. Results aren’t always immediate. We recommend that you seek professional advice in the case of severe infestations.

Of course! Car interiors can be disinfected with Laurastar DMS: the steering wheel, levers, gearstick, handles, seats, etc. However, avoid spraying steam on parts that are not heat- or water-resistant, such as electronic parts.

No, that would be far too dangerous! Directing the steam towards people, animals, plants and living beings in general may result in severe burns.

Laurastar’s Dry Microfine Steam is very effective due to its temperature/speed combination of up to 160°C and 129 km/h. And as it’s been tested by independent ISO 17025 certified laboratories, it’s reliable too. In addition, they certify and quantify its ability to kill harmful insects – 100% of lice and mites – and to eliminate micro-organisms – >99.999% of bacteria, viruses, fungi and dust mites.
Thanks to its intrinsic properties, Laurastar’s hygienic steam offers performance, care and hygiene to everyday fabrics, objects and surfaces.

If you have forgotten your password, click here.

Changes to orders are possible if the goods have not yet left our warehouse. Get in touch with Laurastar Customer Service as soon as possible to modify your order. Click here for contact details.

To modify the details of your account, you must log into your Laurastar account with your email and password; in the « MY ACCOUNT » section, you can:

• modify personal details under « MY PROFILE »
• delete or modify an address under « MY ADDRESSES »,
• add a product under « MY LAURASTAR PRODUCTS ».

If you have a problem with your online order, get in touch with Laurastar Customer Service, click here for contact details, including toll-free phone numbers.

Yes. If you prefer not to order online, you can submit your order to Laurastar Consumer Service, by email, telephone or fax. Click here for contact details, including toll-free phone numbers.

Yes. Laurastar offers you the possibility to try your new ironing system before purchasing it by attending a demonstration, for which you can take an appointment beforehand if you wish. You can also request a personalised appointment with a Laurastar adviser. To find the closest product demonstration near you and to make an appointment, click here.

Laurastar products are on sale at selected Laurastar partner stores, a list of which is available by clicking here.

Yes. An invoice is automatically sent to your billing address; this invoice serves as a guarantee. Keep it safe; you will need it when contacting Laurastar Customer Service.

There are several online payment methods available (Visa, Mastercard, Amex, Paypal, Zip, Afterpay)

Thanks to SSL encryption, all personal information you submit through the Laurastar online store benefit from the same level of security as online banking transactions.
Your credit card number is not kept in the Laurastar online store records. You will need to enter your payment details each time you make an online purchase.

If you haven’t receive your order yet, get in touch with Laurastar Consumer Service to receive an update on the delivery status of your order. Click here for contact details, including toll-free phone numbers.

Delivery charges will vary depending on your order and your location.

Between 2 and 7 working days (subject to availability of stock).

Yes. You can have your order delivered to an address other than your billing address. Simply specify the delivery address in Step 2 of your online order.

If there has been an error, you can return the purchased item. To do so, or to find out more about the conditions for returning your product and the procedures to follow, please contact Laurastar Consumer Service, the details of which are provided here.

Two options are available:

1. Call the toll-free Consumer Service number.
2. Fill in the online repair request form and a Laurastar adviser will get in touch with you.
3. Try using our live chat feature on our website its quick and easy. Our chat feature uses facebook messenger. The chat icon is located in the bottom right corner of your screen.

After the 2-year guarantee period, a repair charge is applied.
This charge will be determined by a qualified technician after assessing your iron.
To find out how much the repair will cost, you will need to take your appliance to a Laurastar service centre for an assessment. No quotes can be given over the phone.

Repair times are, on average, 5-7 business days.

The repair will be carried out by a factory trained technician in one of our Laurastar workshops. We do not provide technical support for customers wanting to repair their own appliance. Call 1800 999 910 for locations.

To find out more about packing your Laurastar iron, see the packaging guidelines:

• Guidelines to pack a Laurastar ironing system without the ironing board
• Guideline to pack your Laurastar Go and Laurastar Go + with the ironing board
• Guideline to pack your Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse) with the ironing board
• Guideline to pack your steam generator Laurastar Lift and Laurastar Lift +

On Laurastar ironing systems, serial numbers and model references are located behind the boiler.
On Laurastar steam stations, the serial number and model references are located on the base of the appliance.

The accessories you should send will vary depending on what needs repairing. Get in touch with Laurastar Consumer Service to find out more. Click here for contact details.

If the Laurastar app has crashed and seems to be no longer responding, you can close and reopen it by following these steps depending on your device:

For iPhone X and later models: 
1. From the Home screen, swipe up from the bottom to the middle of the screen.
2. Scroll right or left to find the Laurastar app.
3. Swipe up on the app preview to close it.

For iPhone SE, iPhone 8 and earlier models: 
1. Press the home button twice to display recently used apps.
2. Scroll right or left to locate the Laurastar app.
3. Swipe up on the app preview to close it.

For Android: 
1. Go to your device’s settings.
2. Select Applications and search for the Laurastar app in the list.
3. Press Force Stop to close the application.

Note: These instructions work for most Android devices, but some options may vary slightly depending on the Android version or brand of your phone. 

If the problem persists: 
If the app is still not working, try uninstalling it and then reinstalling it by downloading the latest version from the App Store or Google Play.

To adjust the sounds on your Laurastar Smart, follow these simple steps:

1. Make sure your Laurastar Smart product is paired with the Laurastar app and plugged in.
2. Go to the “Product” tab in the app menu.
3. Once your product is connected, you will see several icons displaying your product status. Find the speaker icon.
4. Press the speaker icon to turn the sounds on or off. If the icon is crossed out, it means that the sound is disabled.

These settings allow you to personalise your experience as you want.

Of course! All Laurastar products can be registered in the Laurastar app. By registering them, you can easily access warranty information, exclusive support and practical maintenance tips — all in one place.

For owners of a Laurastar Smart all-in-one system, the app offers even more: Connect via Bluetooth to unlock exclusive features and get a detailed view of your product’s performance. Download the Laurastar app today to optimise your Laurastar experience and get the most out of your products!

When you log in to your account in the new Laurastar app, your Laurastar Smart product will already be registered. However, to access all the features, you will need to pair it via Bluetooth the first time you use the new app. This quick pairing will synchronise your product with the app, allowing you to see how your iron is performing in real-time and benefit from all the features of your Laurastar Smart product. Enjoy an improved experience and simplified connection with your Laurastar product!

It is recommended that you update your Laurastar Smart App with the latest software version. When an update for the App is available, you will receive a notification on your smartphone. Follow the instructions to carry out the update. For more information on the updating of apps, please consult the instructions for your smartphone.

To automatically retrieve all your saved data, connect to the new Laurastar app using the same account as the old app.

To check whether everything has been synchronised:
– Go to the “Product” tab in the app menu and make sure your Laurastar Smart product is visible there.
– If your product isn’t shown, add it manually to link it to your account and find all the information related to your product.

If you have any problems or need any further help, please get in touch with our customer service team.

Only Laurastar Smart products can be paired with the Laurastar app via Bluetooth. Other Laurastar products can be registered in the app, but cannot be connected.

If your Laurastar Smart product is not detected during the connection process, follow the steps below to resolve the problem:

1. Check the product type: Make sure you are trying to connect a Laurastar Smart product, as only Smart models are compatible with Bluetooth pairing in the Laurastar app. Other models can only be saved to the app but not synchronised.

2. Start the connection process from the beginning: Open the Laurastar app and follow each step carefully, making sure you are close to your Laurastar Smart product throughout the syncing process.

3. Check the required settings: Ensure that all required settings (Bluetooth enabled, location permissions, and product unplugged and then plugged in but off) are properly configured as described in the app instructions.

4. Restart the application if necessary: If the connection is unsuccessful, close the Laurastar app and then relaunch it to try the process again.

5. Contact customer service: If the product is still not syncing, please contact our customer service for further help.

These steps will help you to successfully connect to your Laurastar Smart product and take full advantage of the features of the Laurastar app.

The new Laurastar app is your ideal companion for getting the most out of your Laurastar and becoming an ironing pro. But that’s not all! You can also find expert tips and video tutorials for taking care of your clothes and home.

To download the app, go to the App Store if you have an iPhone, or Google Play if you use an Android smartphone. You can access the download links directly using the QR codes or buttons below.

If you are still using the old Laurastar Smart app, you will find the download link for the new app directly by opening the old application. Once you have installed the new Laurastar app, you can uninstall the old Laurastar Smart app.

Download the Laurastar app to get the most out of your Laurastar and more:

To optimise your ironing experience, Laurastar Smart allows you to customise the automatic vertical distribution of DMS steam depending on whether you are right- or left-handed. Here’s how to adjust this feature in the app:

1. Make sure your Laurastar Smart product has been added, paired with the application and is plugged in.
2. Go to the “Product” tab in the app menu.
3. Select “Sensteam Preferences” to configure vertical steam distribution.
4. Choose your preference:
– Left-handed: for optimal use if you are left-handed.
– Right-handed: for a right-handed experience.
– Vertical steam off: to deactivate this function.

Thanks to these intelligent settings, Laurastar Smart adapts to you, making ironing even more comfortable and intuitive.

A Laurastar account is required to use the app as it allows you to enjoy a personalised experience and save your preferences. By logging in with your account, you will be able to:

– Save your products, preferences and tasks: Easily find your settings and schedule, even if you change your phone.

– Optimise the use of your Laurastar: Monitor your product status in real-time and receive advice and information to maximise its efficiency and prolong its lifespan.

– Enjoy the benefits of Club Laurastar: Access exclusive offers, dedicated customer support and expert advice.

With your Laurastar account, you can be sure you’re getting the most out of the app and the best experience possible.

The Laurastar App offers you a series of guides and tutorials featuring tips for laundry and home care so you can use your Laurastar products to their full potential.

– Under the “Product” tab: After adding your product to the app, you’ll gain access to user manuals and tutorials tailored to your Laurastar device, including installation guides, maintenance tips, and step-by-step how-to videos.

– Under the “Tips” tab: Explore tutorials to master ironing, discover steaming techniques, and get tips for laundry care and home cleaning. Use the filters to focus on the topics that interest you most.

To access this content, download the Laurastar App, log in and add your products for a complete and personalised experience.

Connect your Laurastar Smart product to the Laurastar app and you will have access to exclusive features: video instructions, personalised user guides, tips for optimising your ironing, maintenance tips and direct access to the after-sales service.

To connect your Laurastar Smart product, follow the steps directly in the Laurastar app when pairing:

1. Prepare your Laurastar Smart: Unplug it from the electrical socket to ensure a smooth connection.

2. Activate Bluetooth on your smartphone and open the Laurastar app.

3. In the app, go to “Product” tab on the menu and select “Add”. Choose your model from the list to start the connection process.

4. Authorise the necessary permissions: In your phone settings, allow Laurastar to use Bluetooth and make sure your location is activated to facilitate pairing.

5. Follow the connection instructions:
– Plug in your Laurastar Smart product, but do not turn it on just yet.
– Press the power button and the fan speed button simultaneously, hold them down for one second and then release them at the same time.
– The LED lights on the user interface will only blink once you release the buttons.

6. Finalise the pairing in the Laurastar app by pressing “Connect”. Please wait a moment while the process is finalised.

If the product is not detected, you can try again by carefully following the instructions directly in the app. In case of continued difficulties, please contact our customer service.

Download the Laurastar app now to enjoy all the features of your Laurastar Smart product!

To manage your notifications in the Laurastar app and personalise the alerts you receive, follow these simple steps:

1. Turn all notifications on or off: 
– Go to your smartphone’s settings.
– Select Notifications, then find the Laurastar app in the list.
– Turn notifications from the Laurastar app on or off as preferred.

2. Customise the types of notifications in the app: 
– Open the Laurastar app and go to Settings > Notifications in the menu.
– Here you can choose the types of notifications you want to receive:
-> Push notifications: Get useful information, pointers to maximise your product lifespan and efficiency, care tips and maintenance reminders. Also benefit from updates with Laurastar news, exclusive promotions and practical tips for a better and healthier life.
-> Task notifications: If you use the task scheduler, you can turn reminders on or off for your scheduled tasks to better organise your household routine.

These options allow you to personalise your experience and only receive notifications that interest you.

The Laurastar app is compatible with all Apple and Android smartphones. We recommend that you do not use the application on a tablet, as this could affect the display and certain functions.

– For Android smartphones: Requires Android 9.0 or later.
– For iPhones: Requires iOS 11.0 or later.

Make sure your mobile device is up to date to take full advantage of all the Laurastar app’s features.