Due to Covid19 pandemic we are experiencing long delays restocking, please note our Melbourne office is now closed to the public. Please call or live chat instead, 03 9894 1400. Online ordering is still open.
LAURASTAR ONLINE SALES considers customer privacy as an important part of our relationship with our customers.
If you have questions or concerns regarding this statement, you should first contact Heather Millar on PH 03 9894 1400
In order to use the LAURASTAR ONLINE SALES website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by LAURASTAR ONLINE SALES is collected via correspondence from you or your company.
This may be via the telephone, Email, mail, fax or directly through our website.
Any details collected from LAURASTAR ONLINE SALES customers is required in order to provide you with our products
and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at firstname.lastname@example.org
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
LAURASTAR ONLINE SALES uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
LAURASTAR ONLINE SALES may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. LAURASTAR ONLINE SALES does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
LAURASTAR ONLINE SALES uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au Delivery Policy
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or Star Track Express within 2 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at email@example.com
If for any reason you are not completely satisfied with your purchase you must notify us in writing within 7 days for review.
Please email us at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any problems.
We must provide a Return Authority (RA) number before any goods can be returned ph 03 9894 1400 (NO EXCEPTIONS)
This refund/return policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they
have been dropped or broken. All products must be returned in their original condition. All freight and insurance costs are to be paid by the buyer.
We recommend that you return the product via registered post or contact us for a return courier. You assume any risk of lost, theft or damaged goods during transit & therefore advise you to take out shipment registration of insurance with your chosen carrier. LAURASTAR ONLINE SALES will not be responsible for parcels lost or damaged in transit if you choose not to insure.
If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au
Innovative Home Solutions Pty Ltd Trading as LAURASTAR ONLINE SALES
ABN 93 159 650 819 ACN 159 650 816
Unit 2, 122 Whitehorse Rd (Cnr of Queen St),
Blackburn. Vic 3130
Phone: (03) 9894 1400