Due to Covid19 pandemic we are experiencing long delays restocking, please note our Melbourne office is now closed to the public. Please call or live chat instead, 03 9894 1400. Online ordering is still open.
Laurastar will endeavour to ship all orders within 2 business days. Travel times will vary by location.
Please note regional surcharges will apply to all orders placed online or instore.
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase you must notify us in writing within 7 days for us to review.
Please email us at email@example.com within that time if you are not satisfied with your purchase so that we can resolve any problems.
We must provide a Return Authority (RA) number before any goods can be returned PH 03 9894 1400 (NO EXCEPTIONS)
This refund/return policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All freight and insurance costs are to be paid by the buyer.
Any appliance that has been traded in during the course of the sales process becomes the sole property of Innovative Home Solutions Pty Ltd. No refund applies on the trade in value should the original purchase transaction be cancelled or refunded. A restocking fee of 15% of the invoice value of the goods applies to any products returned due to change of mind that are not faulty.
We recommend that you return the product via registered post or contact us for a return courier. You assume any risk of lost, theft or damaged goods during transit & therefore advise you to take out shipment registration of insurance with your chosen carrier. Laurastar Online Sales will not be responsible for parcels lost or damaged in transit if you choose not to insure.