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  • Delivery Australia Wide
  • Award winning irons
  • Professional iron for home use
  • Established over 30 years

Making a repair request

My Laurastar is broken - What should I do?

Two options are available:

  1. Call the toll-free Consumer Service number.
  2. Fill in the online repair request form and a Laurastar adviser will get in touch with you.
  3. Try using our live chat feature on our website its quick and easy. Our chat feature uses facebook messenger. The chat icon is located in the bottom right corner of your screen.

How much does a repair cost?

After the 2-year guarantee period, a repair charge is applied.
This charge will be determined by a qualified technician after assessing your iron.
To find out how much the repair will cost, you will need to take your appliance to a Laurastar service centre for an assessment. No quotes can be given over the phone.

How long will the repair take?

Repair times are, on average, 5-7 business days.

How is the repair carried out?

The repair will be carried out by a factory trained technician in one of our Laurastar workshops. We do not provide technical support for customers wanting to repair their own appliance. Call 1800 999 910 for locations.

Where do i find the serial number and model reference of my Laurastar?

On Laurastar ironing systems, serial numbers and model references are located behind the boiler.
On Laurastar steam stations, the serial number and model references are located on the base of the appliance.

What do i need to send for repair?

The accessories you should send will vary depending on what needs repairing. Get in touch with Laurastar Consumer Service to find out more. Click here for contact details.

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