Making a repair request

Two options are available:

1. Call the toll-free Consumer Service number.
2. Fill in the online repair request form and a Laurastar adviser will get in touch with you.
3. Try using our live chat feature on our website its quick and easy. Our chat feature uses facebook messenger. The chat icon is located in the bottom right corner of your screen.

After the 2-year guarantee period, a repair charge is applied.
This charge will be determined by a qualified technician after assessing your iron.
To find out how much the repair will cost, you will need to take your appliance to a Laurastar service centre for an assessment. No quotes can be given over the phone.

Repair times are, on average, 5-7 business days.

The repair will be carried out by a factory trained technician in one of our Laurastar workshops. We do not provide technical support for customers wanting to repair their own appliance. Call 1800 999 910 for locations.

To find out more about packing your Laurastar iron, see the packaging guidelines:

• Guidelines to pack a Laurastar ironing system without the ironing board
• Guideline to pack your Laurastar Go and Laurastar Go + with the ironing board
• Guideline to pack your Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse) with the ironing board
• Guideline to pack your steam generator Laurastar Lift and Laurastar Lift +

On Laurastar ironing systems, serial numbers and model references are located behind the boiler.
On Laurastar steam stations, the serial number and model references are located on the base of the appliance.

The accessories you should send will vary depending on what needs repairing. Get in touch with Laurastar Consumer Service to find out more. Click here for contact details.