If you have forgotten your password, click here.
Changes to orders are possible if the goods have not yet left our warehouse. Get in touch with Laurastar Customer Service as soon as possible to modify your order. Click here for contact details.
To modify the details of your account, you must log into your Laurastar account with your email and password; in the « MY ACCOUNT » section, you can:
If you have a problem with your online order, get in touch with Laurastar Customer Service, click here for contact details, including toll-free phone numbers.
Yes. If you prefer not to order online, you can submit your order to Laurastar Consumer Service, by email, telephone or fax. Click here for contact details, including toll-free phone numbers.
Yes. Laurastar offers you the possibility to try your new ironing system before purchasing it by attending a demonstration, for which you can take an appointment beforehand if you wish. You can also request a personalised appointment with a Laurastar adviser. To find the closest product demonstration near you and to make an appointment, click here.
Laurastar products are on sale at selected Laurastar partner stores, a list of which is available by clicking here.
Yes. An invoice is automatically sent to your billing address; this invoice serves as a guarantee. Keep it safe; you will need it when contacting Laurastar Customer Service.
There are several online payment methods available (Visa, Mastercard, Amex, Paypal, Zip, Afterpay)
Thanks to SSL encryption, all personal information you submit through the Laurastar online store benefit from the same level of security as online banking transactions.
Your credit card number is not kept in the Laurastar online store records. You will need to enter your payment details each time you make an online purchase.
If you haven’t receive your order yet, get in touch with Laurastar Consumer Service to receive an update on the delivery status of your order. Click here for contact details, including toll-free phone numbers.
Delivery charges will vary depending on your order and your location.
Between 2 and 7 working days (subject to availability of stock).
Yes. You can have your order delivered to an address other than your billing address. Simply specify the delivery address in Step 2 of your online order.
If there has been an error, you can return the purchased item. To do so, or to find out more about the conditions for returning your product and the procedures to follow, please contact Laurastar Consumer Service, the details of which are provided here.
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